Terms and Conditions

This document (hereinafter: General Terms and Conditions – GTC) contains the rights and obligations of Hoppline Kft. (hereinafter: Service Provider, Contractor) and the Customer using the electronic commerce services provided by the Service Provider through the www.hoppline.eu website (hereinafter: website, webshop, online store) (hereinafter: Customer, consumer, user, purchaser, buyer), jointly referred to as: Parties.

The scope of these GTC extends to all electronic commerce services provided within the territory of Hungary that take place through the www.hoppline.eu online store. Purchases made in the online store are governed by Act CVIII of 2001 on Electronic Commerce Services and on Certain Issues of Information Society Services.

This document is not filed, is concluded exclusively in electronic form, does not qualify as a written contract, does not refer to a code of conduct, and is written in the Hungarian language. If you have any questions regarding the operation of the webshop or the ordering and delivery process, we are available through the contact details provided below. These GTC are continuously available on the website.

https://www.hoppline.eu/shop_ordered/81562/pic/Dokumentumok/Terms-and-Conditions.pdf

1. Service Provider Information

1.1. Service Provider Details

Company name: Hoppline Kft.

Registered seat: H-1141 Budapest, Szugló utca 130.

Mailing address: H-1141 Budapest, Szugló utca 130.

Company registration number: 01-09-999961

Court of registration: Company Registry Court of the Budapest-Capital Regional Court

Tax number: 24287526-2-42

Statistical number: 24287526-4791-113-01

Representative: Norbert Tátrai, Managing Director

E-mail: b2b@hoppline.hu

Language of the contract: Hungarian

1.2. Hosting Provider Details:

Name: Challenger-Solution-it Kft.

Registered seat: Hungary, 3000 Hatvan, Madách utca 10/A

E-mail address: info@challengerit.hu

2. General Provisions

2.1. Issues not regulated in this Policy and the interpretation of this Policy shall be governed by Hungarian law, with particular regard to Act V of 2013 on the Civil Code (“Civil Code”), Act CVIII of 2001 on Electronic Commerce Services and Certain Issues of Information Society Services, and Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses. The mandatory provisions of the applicable legislation shall apply to the Parties even without a separate stipulation.

2.2. This Policy shall enter into force on 6 March 2026 and shall remain in effect until withdrawn. The Service Provider shall publish any amendments on the website upon their entry into force. The amendment shall enter into force upon its publication and shall be binding for both the Service Provider and the User from that time onwards. Amendments shall not affect previously concluded contracts, therefore the amendments shall have no retroactive effect.

2.3. The Service Provider reserves all rights with respect to the website, any part thereof, and the contents displayed on it, as well as the distribution of the website. Upon the entry into force of the amended GTC, the User expressly accepts the amended terms by logging in for the first time thereafter, and from that point the amended terms shall be binding upon the User. If the User does not agree with the amended GTC, the registration may be deleted at any time. The intention to delete the registration shall be indicated by e-mail at b2b@hoppline.hu. Upon deletion of the registration, the present contract shall terminate.

2.4. The www.hoppline.eu online store operates in Hungary and its maintenance is also carried out here. Since the website may also be visited from other countries, Customers expressly acknowledge that the governing law between the Customer and the Service Provider shall be Hungarian law. In the event of disputes, the Customer and the Service Provider submit themselves to the exclusive jurisdiction of the Budapest II and III District Court, and in matters falling within the jurisdiction of a regional court, to the Székesfehérvár Regional Court (jurisdiction by submission). These GTC do not affect the right of consumers to settle their disputes before the competent court of their place of residence in accordance with the rules of the Civil Procedure Act.

2.5. The information displayed on the website may not be valid in other countries. In certain places, its use or reading may be prohibited. The Service Provider shall not be liable in cases where the website is accessed from locations where the use of the information contained therein is prohibited by local laws.

2.6. The User expressly acknowledges that the Service operates on an “as is” and “as available” basis.

2.7. The language of the contract concluded upon confirmation of the order is Hungarian.

3. Definitions

3.1. Consumer: a natural person acting outside the scope of their profession, independent occupation, or business activity.

3.2. Service: the service available on the www.hoppline.eu website, which includes the ordering of products belonging to the categories of electronics, home and garden, sports and leisure, as well as beauty and health.

3.3. Operator/Service Provider: the service provider of the www.hoppline.eu website. For details, see Section 1.

3.4. User: a visitor/orderer/purchaser of the website.

4. Registration

4.1. By registering on the Website, the Customer declares that they have read and accepted the terms of these GTC and the Privacy Policy published on the Website, and consents to the data processing described in the Privacy Policy.

4.2. The Service Provider shall not be liable for any delivery delays or other problems or errors resulting from incorrect and/or inaccurate data provided by the Customer. The Service Provider shall not be liable for any damages resulting from the Customer forgetting their password or if it becomes accessible to unauthorized persons for any reason not attributable to the Service Provider. The Customer may modify previously recorded data after logging in, which may also affect the data of active orders. The Service Provider shall not be liable for any damage or error resulting from the modification of registered data by the Customer.

4.3. Registration process:

• Registration can be completed by clicking the “Registration” button located in the top right corner.
• Fill in your personal details in the provided fields.
• Fields marked with “*” are mandatory for a valid registration.
• When entering the date of birth, please use the following format: [YYYY-MM-DD]
• After filling in the fields, click the “Registration” button.

4.4. Registration is identified by the e-mail address; therefore each e-mail address can only be registered once. Registration does not entail any obligation.

4.5. Considering that some of the products sold on the Website may only be handed over to persons who have reached the age of 14, and that the courier must verify the identity of the recipient when delivering such products, Customers are requested to provide their data accurately and in accordance with reality. Products subject to age restrictions may only be ordered for personal use, and the Customer must act in person or through an authorized representative when receiving the product.

4.6. If a registered Customer forgets their password, they may use the password reminder function. If the Customer provides their registered e-mail address here, the Service Provider will send the steps necessary to generate a new password to the provided e-mail address.

5. Scope of Purchasable Products

5.1. The products available for purchase can be found in the thematic lists of the Hoppline online store. Information about the products (including the product name, larger image, purpose, use, price, usability, as well as information regarding mandatory or voluntary warranty, if applicable, and other details) is displayed next to the product image when clicking on the product photo.

5.2. The prices displayed for the products include the VAT required by law, however they do not include the cost of home delivery. No separate packaging fee will be charged.

5.3. In the webshop, the Service Provider displays the product name and a photo of the products. If you would like to obtain more detailed information about a product, click on the product image or the “details” button. You will then be directed to the product page where more detailed information about the product is available. The information concerning the essential characteristics of the product is based on the customer information provided by the holder of the authorization for placing the product on the domestic market. The content of such information has been provided to the website operator by the company authorized to market the product, and the operator publishes it to the extent necessary for making a purchase. The Service Provider assumes no responsibility for the content of the customer information; the manufacturer of the product bears sole responsibility for the accuracy of such information.

5.4. Despite the Service Provider’s best efforts, the image displayed on the website may differ from the appearance of the product contained in the package; however, this does not mean that the product differs in any of its components. The product packaging may appear both in the description and in the photo; however, if it differs from the information included in the product name, the product name shall prevail. Some images displayed for certain products are for illustration purposes only; in such cases the Service Provider will indicate this on the image.

5.5. If you require more information about the quality, essential characteristics, use or usability of any product available in the webshop beyond what is stated on the website, please contact our representative indicated in Section 1 using the provided contact details or through one of the communication channels of the website.

5.6. Promotional products can usually be found in the red “Promotions” menu item on the right side of the top menu bar, in the daily deal module, in the slider, under the “Promotion” tab, and these products generally also appear on the homepage. The User expressly acknowledges that the location of promotional products may change.

5.7. Despite all due care taken by the Service Provider, incorrect prices may appear on the Webshop interface, particularly with regard to obviously erroneous prices, such as prices that significantly differ from the generally known, accepted or estimated price of the product, or prices displayed as “0 EUR” or “1 EUR” due to a system error. In such cases the Service Provider is not obliged to deliver the product at the incorrect price but may offer delivery at the correct price, in the knowledge of which the Customer may withdraw from their intention to purchase.

5.8. In the event of an incorrect price, there is a striking disproportion between the actual and the displayed price of the product, which an average consumer should immediately recognize. According to Act V of 2013 on the Civil Code, a contract is created by the mutual and concordant expression of the will of the parties. If the parties cannot agree on the contractual terms, meaning there is no mutual and concordant expression of their will, then no valid contract is formed from which rights and obligations could arise. Accordingly, an order confirmed at an incorrect or erroneous price shall be considered a null and void contract.

6. Ordering Process

6.1. Enter the webshop

• If you have not yet registered, please register in accordance with Section 3 of the GTC.
• If you are already registered, click the “LOGIN” button located in the top right corner.
• Enter the e-mail address and password required for login, then click the “LOGIN” button.

6.2. Select the appropriate product(s).

• The product categories can be found in the menu above.
• Click on the selected product and read the detailed description by clicking the “details” button.
• In the field next to the product photo you will find the full price of the product and – in certain cases – the discounted price.

6.3. Specify the quantity.

• In the field containing the product price you may enter the quantity you wish to order, which can also be modified in later steps.

6.4. Add the product to the cart.

• Click the “ADD TO CART” button.

6.5. Cart

• You can view the contents of your cart by clicking the “CART” button located in the top right corner.
• The detailed cart view can be accessed by clicking the “VIEW CART” button after clicking the cart button.
• If you would like to add additional products, click the “CONTINUE SHOPPING” button.
• If you wish to order more or fewer units of a product already in the cart, you can modify the quantity in the field under “quantity” . After setting the quantity, please click the “UPDATE” button next to the quantity.
• If you would like to remove an item from the cart, click the remove button or, in the detailed cart view, the trash icon at the end of the row.
• Once you have finalized the contents of the cart, please click the “PROCEED TO CHECKOUT” button on the right side.

6.6. Placing an order with login, with registration, or without registration

• Please choose from the following three options:

1. Login: If you have already registered previously, click the “Click here to login!” link and log in by entering your e-mail address and password.
2. Registration: If you have not yet registered, you may do so in accordance with Section 3 of the GTC, or you may provide your details at the checkout, enter your password, and by submitting the order you will automatically be registered in the webshop.
3. Placing an order without registration: If you have not registered and wish to place your order without registration, please remove the check mark from the register field at checkout before submitting the order.

o If you would like to modify the contents of the cart, click the “BACK” button.

o If your details are correct, continue by entering the billing information.

6.7. Providing billing and shipping information

• In the “Billing information” field, please fill in the fields accordingly. Please ensure that your data is provided accurately and in accordance with the required format.
• If your billing and shipping addresses are the same, please check the “Shipping address same as billing address” box.
• If you would like to modify previously entered data or your cart, click the “BACK” button.
• If your details are correct, proceed to enter the shipping address.

6.8. Shipping and payment methods

• In the “Shipping method” field, select the appropriate shipping method.
• In the “Payment” field, select the appropriate payment method.
• If you would like to modify previously entered data or the contents of your cart, click the “BACK” button.
• If your details are correct, proceed to enter any coupon code or review the order.

6.9. Order review

• Please review and verify the summary of your order.
• You may enter comments related to the order in the “Notes” field.
• If you would like to modify previously entered data or your cart, click the “BACK” button.
• If all information is correct, please click the “SUBMIT ORDER” button.

6.10. Automatic e-mail

• You will shortly receive an automatic e-mail containing the summary of your order.
• Please keep this automatic e-mail, as it also contains the order number.

6.11. THANK YOU FOR YOUR ORDER!

7. Information Related to the Order

7.1. By clicking the “Add to Cart” button, the user of the service may select the product(s) they wish to order. At the end of the ordering process described in detail in Section 5 (after providing the requested data, checking the data, correcting any errors, reviewing the order summary and verifying it), the user places the order by clicking the “SUBMIT ORDER” button, which constitutes an offer.

7.2. After receiving the offer, the Service Provider shall immediately, but no later than within 48 hours, send an automatic confirmation e-mail to the Customer informing them that their order has been received. This confirmation e-mail contains the summary of the order, including the ordered products, their purchase price, the payment method, the delivery deadline, the method of delivery and receipt of the product, the delivery cost, and the order number generated by the Service Provider (order reference number). Upon sending the confirmation, the offer shall be deemed accepted. The order and its confirmation shall be deemed received by the Service Provider and the Customer when they become accessible to them. If the confirmation of the order does not arrive within 48 hours, the consumer shall be released from the obligation to maintain the offer.

7.3. The Service Provider undertakes to perform the contract in the manner specified in the confirmation and with the products defined therein. The Parties may agree on the delivery of substitute products in a separate agreement. The purchase price must be paid by the Customer from their own resources; the Service Provider does not provide consumer credit, and no purchase loan may be used.

7.4. The consumer is hereby informed that submitting the order entails a payment obligation.

7.5. Correction of data entry errors: The User may return to the previous step at any time before the completion of the ordering process in order to correct the entered data.

We would like to draw the attention of our Customers to the fact that if the order is placed with incorrectly provided billing data by the Customer and the invoice is issued with those details, modification requests can only be fulfilled if they are received within 10 working days following the issuance of the invoice. If the Customer provides incorrect data due to their own fault, requests for invoice modification submitted after 10 working days cannot be fulfilled.

7.6. The User will receive a confirmation by e-mail after submitting the order. If this confirmation does not reach the User within the expected time depending on the nature of the service, but no later than 48 hours after the order has been sent, the User shall be released from the obligation to maintain the offer or from any contractual obligation. The Service Provider excludes liability for confirmation if the confirmation does not arrive on time because the User provided an incorrect e-mail address during registration or because the storage space associated with the User’s account is full and therefore unable to receive messages.

8. Payment Terms and Receipt

8.1. Payment of the purchase price of the product may be made as follows, depending on the method of delivery:

• Cash on delivery (payment upon receipt of the goods)
• Online payment by bank card (Barion):

Barion Smart Gateway is a payment gateway developed entirely in Hungary, independent of banks, which allows the acceptance of bank cards and electronic money. In addition to its highly competitive pricing, it offers several innovative functions. Its use becomes even more convenient after a registration process that takes only about one minute. Since bank card numbers are stored in a secure system certified according to the PCI DSS standard, it is sufficient to provide the registered e-mail address and password in order to use any stored card.

The Barion web interface supports business processes and official accounting with reports, export options, and monthly billing statements. Transactions are processed in real time, and incoming transactions can also be viewed through the mobile application.

With the help of the free Barion application, Barion users can increasingly pay by mobile phone in various shops and catering establishments without having to carry cash or a bank card. Banking-level security is guaranteed by the supervision of the Hungarian National Bank (MNB) (MNB license: H-EN-I-1064/2013). Protection against bank card fraud is handled in a flexible and fair manner.

Further conditions regarding payment methods and the use of services can be found on the www.hoppline.eu website under the “Payment” menu.

9. Delivery Deadline

9.1. The delivery deadline is a maximum of 10 working days from the receipt of the order, unless the product is not in stock. In the latter case, the Parties shall agree by telephone and/or e-mail on the expected delivery date. If the purchase price is paid by bank transfer or by online bank card payment, the maximum 10 working day delivery period shall be calculated from the date the purchase price is credited to the Service Provider’s bank account.

10. Receipt of the Goods

10.1. The User may choose from the following delivery methods:

• Home delivery by courier service
• Personal collection
• Collection by transport arranged by the Customer

Detailed information about delivery and collection methods and conditions can be found on the www.hoppline.eu website under the “Shipping” menu.

10.2. Upon receipt of the goods, the Customer must verify that the products listed on the invoice correspond to the products contained in the package. If a product listed on the invoice is not found in the package, the Customer must record their complaint in writing on the invoice.

10.3. Upon delivery and receipt, the Customer must check the integrity of the package in the presence of the courier. If damage is observed on the package, the Customer must indicate the complaint on the delivery note and refuse to accept the package. In such a case the Customer must immediately contact the Service Provider. If the Customer accepts a damaged package, the Service Provider will not accept subsequent complaints. However, the acceptance of a package free from visible external damage may not be refused without a legitimate reason; otherwise, the Service Provider shall charge the delivery costs to the Customer. The condition for resending the package is that the Customer transfers the purchase price of the package in advance.

10.4. In the case of cash on delivery and home delivery, the delivery note is included in the package.

10.5. In the case of personal collection, the Customer has 2 weeks from the date of placing the order to collect the package; after this period the order will be cancelled.

10.6. Collection by transport arranged by the Customer

If the Customer arranges transport independently, the Customer shall organize and cover all costs related to the transportation of the goods. The Customer or the carrier authorized by the Customer shall collect the goods from the Service Provider’s warehouse at the agreed time.

The risk of damage to or loss of the goods shall transfer to the Customer at the moment the goods are handed over to the Customer or to the carrier designated by the Customer. The Service Provider shall not be responsible for any damage or loss occurring during transport arranged by the Customer.

11. Other Information Related to Order Processing and Performance

11.1. Orders are processed during opening hours. Orders may also be placed outside the indicated order processing times; however, if the order is placed after working hours, it will be processed on the following day. The Service Provider’s customer service will confirm electronically in all cases when the order can be fulfilled.

11.2. The general performance deadline is a maximum of 10 working days from the confirmation. In all cases, the Parties will agree by e-mail or telephone on the delivery time and the final amount payable, which in the case of cash on delivery purchases must be paid to the courier.

11.3. Based on the sales contract, the Service Provider is obliged to transfer ownership of the goods, and the User is obliged to pay the purchase price and accept the goods.

11.4. If the seller is a business and the buyer is a consumer, and the seller undertakes to deliver the goods to the buyer, the risk of loss or damage passes to the buyer when the buyer or a third party designated by the buyer takes possession of the goods. The risk passes to the buyer upon delivery to the carrier if the carrier was appointed by the buyer, provided that the carrier was not recommended by the seller.

11.5. If the seller is a business and the buyer is a consumer, in the absence of a different agreement between the parties, the seller (according to these GTC: Service Provider) must make the goods available to the buyer (User) without delay after the conclusion of the contract, but no later than within thirty (30) days.

11.6. In the event of delay by the Service Provider, the User is entitled to set an additional deadline for performance. If the seller does not perform within this additional deadline, the buyer is entitled to withdraw from the contract.

11.7. The User is entitled to withdraw from the contract without setting an additional deadline if:

a) the Service Provider has refused to perform the contract; or

b) according to the agreement of the parties or the recognizable purpose of the service, the contract should have been performed at the specified time of performance and not at any other time.

11.8. If the Service Provider fails to fulfill its contractual obligation because the product specified in the contract is not available, it must inform the User without delay and immediately refund the amount paid by the User.

11.9. We would like to draw the attention of our Customers to the fact that if the order is placed with incorrectly provided billing data by the Customer and the invoice is issued with those details, modification requests can only be fulfilled if they are received within 10 working days following the issuance of the invoice. If the Customer provides incorrect data due to their own fault, requests for invoice modification submitted after 10 working days cannot be fulfilled.

12. Withdrawal Information

12.1. Please note that the right of withdrawal set out in Government Decree 45/2014 (II.26.) applies only to purchasers who qualify as consumers under the Civil Code. According to Section 8:1 (1) point 3 of Act V of 2013 on the Civil Code, a consumer is a natural person acting outside the scope of their profession, independent occupation, or business activity.

12.2. In business-to-business (B2B) transactions, the statutory consumer right of withdrawal within 14 days shall not apply.

12.3. The Customer may only submit claims related to product defects or quality issues (warranty or defect claims).

12.4. Any complaint must be reported to the Service Provider without undue delay after the defect has been discovered.

12.5. In the event of a justified quality complaint, the Customer shall organize and bear all costs related to returning the product to the Service Provider.

12.6. Returned products must be properly packaged and suitable for transport. The Service Provider reserves the right to inspect the returned product and determine the validity of the complaint after receiving the goods.

13. Warranty and Guarantee

13.1. Defective Performance

The obligor performs defectively if the service does not comply with the quality requirements specified in the contract or by law at the time of performance. The obligor does not perform defectively if the entitled party knew about the defect at the time of concluding the contract, or should have known about the defect at that time. In a contract between a consumer and a business, any clause that deviates from the provisions of this chapter concerning statutory warranty (implied warranty) and guarantee to the detriment of the consumer shall be null and void.

13.2. Statutory Warranty (Implied Warranty)

13.2.1. In what cases may the User exercise their statutory warranty rights?

In the event of defective performance by the Service Provider, the User may assert a statutory warranty claim against the Service Provider in accordance with the provisions of the Civil Code.

13.2.2. What rights does the User have under a statutory warranty claim?

The User – at their choice – may exercise the following statutory warranty claims: the User may request repair or replacement, unless the fulfillment of the claim chosen by the User is impossible or would result in disproportionate additional costs for the business compared to fulfilling another claim. If the User has not requested, or could not request, repair or replacement, they may request a proportionate reduction of the purchase price, or the User may repair the defect at the expense of the business or have it repaired by another party, or – as a last resort – may withdraw from the contract.

In the case of a contract between a consumer and a business concerning the sale of movable goods, the supply of digital content, or the provision of digital services, the User may not repair the defect themselves or have it repaired by another party at the expense of the business within the framework of exercising statutory warranty rights.

The User may change from one statutory warranty right to another; however, the cost of such change shall be borne by the User unless it was justified or caused by the conduct of the business.

13.2.3. Within what time limit may the User assert a statutory warranty claim?

The User must notify the defect without delay after discovering it, but no later than two months after the discovery of the defect. However, please note that statutory warranty rights may no longer be enforced after the two-year limitation period from the performance of the contract. In the case of used goods, this period may be shorter, but at least one year.

13.2.4. Against whom may the User enforce a statutory warranty claim?

The User may enforce the statutory warranty claim against the Service Provider.

13.2.5. What other conditions apply to the enforcement of statutory warranty rights?

Within 12 months from the performance, the consumer is not required to meet any condition other than notifying the defect in order to enforce a claim arising from defective performance, since it is presumed that the defect recognized by the consumer already existed at the time of performance. The business bears the burden of rebutting this presumption. However, after 12 months from the performance, the consumer must prove that the defect originated at the time of performance.

13.3. Product Warranty

13.3.1. In what cases may the User exercise their product warranty rights?

In the event of a defect in a movable item (hereinafter: product), the User may – at their choice – assert a statutory warranty claim or a product warranty claim in accordance with the provisions of the Civil Code.

13.3.2. What rights does the User have under a product warranty claim?

Under a product warranty claim, the User may only request the repair or replacement of the defective product.

13.3.3. Against whom may the User enforce a product warranty claim?

Product warranty rights may be exercised against the manufacturer or distributor of the product (hereinafter jointly referred to as: manufacturer).

13.3.4. In what cases is the product considered defective?

A product is considered defective if it does not comply with the quality requirements in force at the time it was placed on the market, or if it does not possess the characteristics described by the manufacturer.

13.3.5. Within what time limit may the User assert a product warranty claim?

The User may assert a product warranty claim within two years from the date the product was placed on the market by the manufacturer. After the expiration of this period, the User loses this right.

13.3.6. What burden of proof applies when enforcing a product warranty claim?

When asserting a product warranty claim, the User must prove that the defect existed at the time the product was placed on the market by the manufacturer.

13.3.7. In what cases is the manufacturer exempt from product warranty obligations?

The manufacturer shall be exempt from product warranty obligations if it can prove that:

• the product was not manufactured or placed on the market within the scope of its business activity; or
• the defect could not have been recognized at the time the product was placed on the market according to the state of scientific and technical knowledge; or
• the defect in the product results from the application of a law or a mandatory authority regulation.

The manufacturer needs to prove only one of these reasons in order to be exempt from liability.

Please note that the User may assert a statutory warranty claim against the business and a product warranty claim against the manufacturer simultaneously and in parallel for the same defect. However, if the product warranty claim is successfully enforced, the User may subsequently assert statutory warranty claims concerning the replaced product or the repaired part of the product only against the manufacturer.

13.4. Guarantee

13.4.1. In what cases may the Consumer exercise their guarantee rights?

In the event of defective performance, the User may assert a guarantee claim based on legislation in accordance with the provisions of the Civil Code.

13.4.2. What rights does the User have if the guarantee is based on legislation?

In the case of a new durable consumer good (hereinafter: consumer product) defined in the ministerial decree on the designation of product groups of durable consumer goods subject to mandatory guarantee, the User may exercise statutory warranty rights due to defective performance under the conditions set out in Government Decree 151/2003 (IX. 22.) on the mandatory guarantee for certain durable consumer goods.

13.5. What additional rights does the User have in the case of a guarantee based on legislation?

In the case of a consumer product, during the guarantee period the User may primarily request repair. Replacement may be requested already after the first repair attempt if it is established that the consumer product cannot be repaired and the User does not request another remedy. The User may also request replacement if the repair has not been carried out within 30 days of reporting the repair request.

The right to replacement is also established if the consumer product becomes defective again after three repairs during the guarantee period, provided that the User does not request another remedy. If replacement is not possible in the above cases, the User may also request a refund of the purchase price.

13.6. Warranty and Liability for Defects (B2B)

In business-to-business (B2B) transactions, the mandatory consumer guarantee rules set out in Government Decree 151/2003 (IX.22.) do not apply.

In accordance with the provisions of the Hungarian Civil Code (Act V of 2013), the Customer is entitled to claim statutory warranty for defects (implied warranty) for a period of 1 year from the date of delivery of the goods.

The Customer may submit a warranty claim only if the defect already existed at the time of delivery.

The burden of proof lies with the Customer from the beginning of the warranty period. The Customer must prove that the defect was already present at the time of delivery and did not arise as a result of improper handling, storage, transport, installation or use after receipt of the goods.

The Service Provider shall not be liable for defects resulting from improper use, improper storage, incorrect installation, normal wear and tear, or any modification of the product.

13.7. Under what conditions may guarantee claims be enforced?

The User may exercise rights arising from the guarantee by presenting the guarantee certificate provided. Irregular issuance of the guarantee certificate or failure to provide it does not affect the validity of the guarantee. If the guarantee certificate has not been provided, the conclusion of the contract shall be deemed proven if the User presents proof of payment. The fulfillment of a guarantee claim does not require the return of the opened packaging of the consumer product.

13.8. What additional requirements may be imposed as a condition for exercising guarantee rights?

Specific requirements (for example, periodic inspections) may be imposed on the consumer in order to ensure the proper installation or operation of the consumer product, provided that proper installation or operation cannot otherwise be ensured and the requirement does not impose a disproportionate burden on the consumer.

13.9. When is the business exempt from its guarantee obligations?

The business shall be exempt from its guarantee obligations if it proves that the cause of the defect occurred after the performance.

Please note that the User may assert statutory warranty and guarantee claims, as well as product warranty and guarantee claims, simultaneously and in parallel for the same defect. However, if the User has already successfully enforced a claim arising from defective performance for a particular defect (for example, the business replaced the product), they may no longer assert another claim for the same defect on a different legal basis.

13.10. 3-Day Replacement

If the consumer asserts a replacement claim due to the malfunction of the consumer product within three working days from the purchase (or installation), the business may not invoke disproportionate additional costs under Section 6:159 (2) point a) of Act V of 2013 on the Civil Code, but must replace the consumer product, provided that the malfunction prevents the intended use.

13.11. The consumer is entitled to request an immediate price reduction or to withdraw from the contract if the severity of the defect justifies it, if the defect occurs again after repair or replacement, or if the Service Provider does not complete the repair or replacement within 30 days.

14. Procedure in the Event of Warranty Claims

14.1. Warranty and guarantee claims asserted within the framework of a consumer contract are governed by the provisions of NGM Decree 19/2014 (IV. 29.).

14.2. In a contract between a consumer and a business, the agreement of the parties may not deviate from the provisions of the decree to the detriment of the consumer.

14.3. When asserting a warranty claim, the consumer must prove the conclusion of the contract (with an invoice, or even a receipt, or the order confirmation e-mail).

14.4. The costs related to the fulfillment of warranty obligations shall be borne by the Service Provider (Civil Code Section 6:166).

14.5. The Service Provider must record the consumer’s reported warranty or guarantee claim in a written report (record).

14.6. A copy of the report must be provided to the consumer without delay and in a verifiable manner.

14.7. If the Service Provider cannot declare the fulfillability of the consumer’s warranty or guarantee claim at the time it is reported, it must notify the consumer of its position within five working days in a verifiable manner – including, in the case of rejection of the claim, the reason for the rejection and the possibility of contacting a conciliation body.

14.8. The Service Provider must keep the report for three years from the date it was recorded and must present it upon request to the supervisory authority.

14.9. The Service Provider must endeavor to carry out the repair or replacement within a maximum of fifteen days.

15. Miscellaneous Provisions

15.1. If any part of this Policy becomes invalid, unlawful or unenforceable, it shall not affect the validity, legality or enforceability of the remaining provisions.

15.2. If the Service Provider does not exercise a right granted to it under this Policy, such failure shall not be considered a waiver of that right. Any waiver of rights shall only be valid if expressly declared in writing. The fact that the Service Provider does not strictly insist on the enforcement of any essential condition or provision of this Policy on one occasion shall not mean that it waives the right to insist on the strict enforcement of that condition or provision in the future.

15.3. The Service Provider and the Customer shall attempt to resolve their disputes amicably. For any legal disputes arising under this Policy that cannot be resolved by agreement within 30 (thirty) calendar days, the Customer and the Service Provider agree to the exclusive jurisdiction of the Budapest II and III District Court, and, subject to the rules on jurisdiction, the Székesfehérvár Regional Court. These GTC do not affect the right of consumers to settle their disputes before the competent court of their place of residence in accordance with the rules of the Civil Procedure Act.

15.4. The Service Provider excludes liability for damages resulting from possible technical failures of the internet network, malfunctions of communication devices used by the Service Provider or the User, malfunctions or abnormal operation of any software or program used by the Service Provider, or other possible technical failures.

16. Complaint Handling

16.1. Our store aims to fulfill all orders in proper quality and to the complete satisfaction of the Customer. However, if the User has any complaint regarding the contract or its performance, they may communicate their complaint via the telephone number, e-mail address, or postal address provided above.

16.2. The Service Provider shall immediately investigate any verbal complaint and remedy it if necessary. If the customer does not agree with the handling of the complaint, or if the immediate investigation of the complaint is not possible, the Service Provider shall promptly record the complaint and its position in a written report and provide a copy of the report to the customer.

16.3. The Service Provider shall respond to written complaints in writing within 30 days. If the complaint is rejected, the Service Provider shall provide justification for its position. The Service Provider shall keep the report of the complaint and a copy of the response for three years and shall present them to the supervisory authorities upon request.

16.4. If the complaint is rejected, or if the attempt to settle the consumer’s complaint amicably has been unsuccessful, the consumer is entitled to seek resolution of the dispute by applying to the conciliation body operated by the county (capital city) chambers of commerce and industry, or to a court. In the event of a suspected violation of consumer protection legislation, the consumer may submit a complaint to the consumer protection authority.

16.5. The Consumer may submit a complaint to the consumer protection authority:

According to Government Decree 326/2024 (XI.14.) on the designation of consumer protection authorities, the capital city and county government offices act as the general consumer protection authorities. The contact details of the government offices are available here:
https://jarasinfo.gov.hu

In the event of a complaint, the Consumer also has the option to contact a conciliation body, the contact details of which can be found here:

Name and contact details of the Conciliation Body competent according to the registered seat of the Service Provider:

Budapest Conciliation Board

Address: 1016 Budapest, Krisztina krt. 99.

Mailing address: 1253 Budapest, P.O. Box 10

Telephone: (1) 488-2131

President: Dr. Éva Veronika Inzelt

Website: www.bekeltet.bkik.hu

E-mail: bekelteto.testulet@bkik.hu

The conciliation body competent for the procedure is the body according to the consumer’s place of residence or stay. In the absence of a domestic place of residence or stay of the consumer, jurisdiction of the conciliation body shall be established based on the registered seat of the business.

Upon the consumer’s request, the conciliation body specified in the consumer’s request may conduct the procedure instead of the otherwise competent body.

Pest County Conciliation Board

Address: 1055 Budapest, Balassi Bálint utca 25., 4th floor, door 2

Mailing address: 1364 Budapest, P.O. Box 81

Telephone: (1) 792-7881

Fax: (1) 792-7881

President: Dr. Géza Nadrai

Website: www.panaszrendezes.hu; www.pestmegyeibekelteto.hu

E-mail: pmbekelteto@pmkik.hu

16.6. The conciliation body is competent to resolve consumer disputes outside of court proceedings. The task of the conciliation body is to attempt to reach a settlement between the parties in order to resolve the consumer dispute. If this attempt is unsuccessful, the body shall make a decision in the matter in order to ensure the simple, fast, effective and cost-efficient enforcement of consumer rights. At the request of the consumer or the Service Provider, the conciliation body shall also provide advice regarding the rights of the consumer and the obligations of the consumer.

16.7. Within its territorial jurisdiction, the conciliation body provides, if necessary, a personal hearing for consumers once a week in cities with county rights upon the consumer’s request.

A prerequisite for initiating proceedings before the conciliation body is that the consumer must first attempt to resolve the dispute directly with the business concerned.

Proceedings before the conciliation body are initiated at the request of the consumer.

The conciliation body holds the hearing online, using electronic equipment that simultaneously provides audio and visual transmission without requiring personal presence (hereinafter: online hearing). If the consumer requests it, the conciliation body shall hold a personal hearing.

The business has a duty to cooperate in the conciliation body procedure. Within this obligation, the business must submit its written response to the conciliation body and ensure the participation of a person authorized to conclude a settlement at the hearing. In the case of an online hearing, the business’s representative authorized to conclude a settlement must participate online. If the consumer requests a personal hearing, the business’s representative authorized to conclude a settlement must participate in the hearing at least online.

The consumer protection authority shall impose a fine if the business violates its obligations of cooperation or information.

16.8. In the event of a complaint, the Consumer may also use the EU Online Dispute Resolution (ODR) platform. Use of the platform requires a simple registration in the European Commission’s system, available by clicking here. After registration, the consumer may submit their complaint through the online platform available at the following address:
https://ec.europa.eu/odr

16.9. The Service Provider is obliged to cooperate in conciliation body proceedings. Within this obligation, the Service Provider must send its written response to the conciliation body and ensure the participation at the hearing of a person authorized to conclude a settlement. If the registered seat or place of business of the company is not located in the county of the chamber operating the territorially competent conciliation body, the company’s obligation to cooperate extends to offering the possibility of concluding a written settlement in accordance with the consumer’s request.

17. Data Protection

17.1. The privacy policy of our webshop is available here:

https://hoppline.hu/en/shop_help.php?tab=privacy_policy

18. Copyright

18.1. By entering any page of www.hoppline.eu, the Customer accepts the following conditions, even if they are not a registered user or purchaser of the webshop and the website.

18.2. The content available in the webshop is the intellectual property of Hoppline Kft.

18.3. The Service Provider reserves all rights regarding the copying and distribution of any part of the website by any method or technique. The content and design of the pages belonging to the website are protected by international and Hungarian laws.

18.4. Without prior written consent, it is prohibited to process or sell the website in whole or in part (including text, graphics, photographs, audio or video material, data structures, structure, procedures, programs, etc.). Certain parts of the website content may be saved to a hard drive or printed solely for personal use; however, even in such cases, the user is not entitled to further use, distribute, store in a database, make downloadable, or place on the market the reproduced part of the website.

18.5. The pages of www.hoppline.eu are entirely protected by copyright; it is prohibited to extract any part of them and to communicate the modified or truncated part to the public in any form.

18.6. Unauthorized use entails criminal and civil law consequences. The Service Provider may demand the cessation of the infringement and compensation for damages.

18.7. The images published here were created, commissioned, or purchased by the Service Provider. The Service Provider strives to provide accurate and reliable information; however, it assumes no liability for any damages arising from the information provided.

18.8. User-generated content appearing on the website (e.g., comments, opinions, publications, forum posts) does not reflect the thoughts or opinions of the Service Provider.

18.9. By accepting these GTC and by registering, the authors of comments, opinions, publications, and forum texts acknowledge that by using the website their statements become publicly available immediately, and therefore they may not assert any copyright claims regarding the use of the texts written by them.

19. Applicable Legislation

19.1. The Fundamental Law of Hungary

19.2. Act CXII of 2011 on the Right to Informational Self-Determination and Freedom of Information (Infotv.)

19.3. Act CVIII of 2001 on Electronic Commerce Services and Certain Issues of Information Society Services (eKertv.)

19.4. Act C of 2003 on Electronic Communications (Eht.)

19.5. Act CXIX of 1995 on the Processing of Name and Address Data for the Purposes of Research and Direct Marketing (Kknyt.)

19.6. Act XLVIII of 2008 on the Basic Requirements and Certain Restrictions of Economic Advertising Activities (Reklámtv.)

19.7. Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses

19.8. NGM Decree 19/2014 (IV. 29.) on the procedural rules for handling warranty and guarantee claims related to goods sold under contracts between consumers and businesses

19.9. Government Decree 151/2003 (IX. 22.) on the mandatory guarantee for certain durable consumer goods

19.10. Government Decree 373/2021 (VI. 30.) on the detailed rules of contracts between consumers and businesses concerning the sale of goods and the supply of digital content and digital services

19.11. NGM Decree 19/2014 (IV. 29.) on the procedural rules for handling warranty and guarantee claims related to goods sold under contracts between consumers and businesses

Budapest, 6 March 2026

Hoppline Kft.

 

This Privacy Notice (“Notice”) contains the terms of the data processing practices related to the services provided by Hoppline Kft. (registered seat: 1141 Budapest, Szugló utca 130., company registration number: 01-09-999961, registered in the Company Registry of the Budapest-Capital Regional Court, tax number: 24287526-2-42) (hereinafter: “Data Controller”).

The Data Controller declares that it respects the personal rights of the Data Subjects, in particular their data protection rights defined in Regulation (EU) 2016/679 of the European Parliament and of the Council (“GDPR”) and in Act CXII of 2011 on the Right to Informational Self-Determination and Freedom of Information (“Infotv.”), and applies these rules as binding and governing for its activities together with the provisions set out in this document.

The purpose of this Notice is to provide the Data Subjects with all essential information and guidance in a concise, transparent, understandable and easily accessible form, using clear and plain language, and to assist the User in exercising their rights.

This Notice is available at the following page:
https://www.hoppline.eu/shop_ordered/81562/pic/Dokumentumok/PrivacyPolicy.pdf

The Data Controller is entitled to unilaterally amend this Notice with prior notification to the Data Subjects. Such provisions shall become effective with respect to the relevant Data Subject upon the first use of the www.hoppline.hu website (hereinafter: “Website”) following their publication.

THE DATA CONTROLLER AND ITS CONTACT DETAILS:

Name:
Hoppline Kft.

Registered seat:
1141 Budapest, Szugló utca 130.

Company registration number:
01-09-999961

Tax number:
24287526-2-42

E-mail:
b2b@hoppline.hu

Web:
www.hoppline.hu

CONTACT DETAILS OF THE DATA PROTECTION OFFICER:

Name:
Dr. Attila Tiborcz

E-mail:
attila.tiborcz@tz.legal

Phone:
+36 70 289 0182

DEFINITIONS:

“personal data”: any information relating to an identified or identifiable natural person (“data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, number, location data, online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;

“processing”: any operation or set of operations performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;

“data controller”: the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its designation may also be provided for by Union or Member State law;

“data processor”: a natural or legal person, public authority, agency or other body which processes personal data on behalf of the data controller;

“recipient”: a natural or legal person, public authority, agency or another body to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients; the processing of those data by those public authorities shall comply with the applicable data protection rules according to the purposes of the processing;

“consent of the data subject”: any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which the data subject, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to them;

“personal data breach”: a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored or otherwise processed.

 

PRINCIPLES RELATING TO THE PROCESSING OF PERSONAL DATA

Personal data shall be:

processed lawfully, fairly and in a transparent manner in relation to the data subject (“lawfulness, fairness and transparency”);

collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered incompatible with the initial purposes (“purpose limitation”);

adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed (“data minimization”);

accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay (“accuracy”);

kept in a form that permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes, subject to the implementation of appropriate technical and organizational measures required by this Regulation in order to safeguard the rights and freedoms of the data subjects (“storage limitation”);

processed in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organizational measures (“integrity and confidentiality”).

g. The data controller shall be responsible for compliance with the above principles and must be able to demonstrate such compliance (“accountability”).

DATA PROCESSING

REGISTRATION

The fact of data collection, the scope of processed data and the purposes of data processing:

Personal Data Purpose of Data Processing

Last name, first name	Identification and enabling secure login to the user account.
E-mail address	Contact, sending system messages, login to the user account.
Date of birth	Identification.
Gender	Identification.
Password	Ensuring secure login to the user account.
Time of registration	Performing a technical operation.
IP address at the time of registration	Performing a technical operation.

The e-mail address does not necessarily have to contain personal data.

Data subjects: all data subjects registered on the website.

Duration of data processing, deadline for deletion of data: until the data subject submits a request for deletion. Personal data are deleted immediately upon deletion of the registration. The data controller shall inform the data subject electronically about the deletion of any personal data provided by the data subject in accordance with Article 19 of the GDPR. If the data subject’s deletion request also covers the e-mail address provided by them, the data controller shall delete the e-mail address as well after providing the notification.

Persons authorized to access the data, recipients of personal data: personal data may be processed by the authorized employees of the data controller in accordance with this notice.

Legal basis of data processing: performance of a contract, Article 6(1)(b) GDPR.

DATA PROCESSING RELATED TO THE OPERATION OF THE WEBSHOP (USE OF THE SERVICE)

1. The fact of data collection, the scope of processed data and the purpose of data processing:

Personal Data Purpose of Data Processing

Last name, first name	Required for contact, placing the order and issuing a lawful invoice.
E-mail address	Contact and confirmation.
Telephone number	Contact and more efficient coordination regarding invoicing or delivery-related matters.
Date of birth	Identification.
Gender	Identification.
Billing name and address	Issuing a lawful invoice, establishing the contract, determining and modifying its content, monitoring its performance, invoicing the related fees, and enforcing related claims.
Shipping name and address	Enabling home delivery.
Time of registration	Performing a technical operation.
IP address at the time of registration	Performing a technical operation.

2. In the case of the e-mail address, it is not necessary for it to contain personal data.

3. Data subjects: all data subjects registered on the website or placing an order.

4. Duration of data processing, deadline for deletion of data: data processing continues until the data subject requests deletion. Personal data are deleted immediately upon deletion of the registration. The Data Controller shall inform the data subject electronically about the deletion of any personal data provided by the data subject in accordance with Article 19 of the GDPR. If the deletion request of the data subject also covers the e-mail address provided by them, the Data Controller shall delete the e-mail address after providing the notification.

In the case of accounting documents, pursuant to Section 169 (2) of Act C of 2000 on Accounting, these data must be retained for 8 years.

5. Accounting records that directly or indirectly support accounting entries (including general ledger accounts and analytical or detailed records) must be kept in a readable form for at least 8 years, in a manner that allows retrieval based on references to accounting entries.

The Data Controller informs the Data Subjects that a request for the exercise of the right to erasure (“right to be forgotten”) does not have to be fulfilled if the processing of personal data is necessary for compliance with a legal obligation requiring such processing.

6. Persons authorized to access the data, recipients of personal data: personal data may be processed by the sales and marketing employees of the Data Controller in accordance with the above principles.

7. Legal basis of data processing: pursuant to Article 6(1)(b) GDPR, processing is necessary for the performance of a contract to which the data subject is a party or for taking steps at the request of the data subject prior to entering into a contract, and pursuant to Article 6(1)(c) GDPR, processing is necessary for compliance with a legal obligation to which the Data Controller is subject.

(Section 5 (1) of the Infotv., and Section 13/A (3) of Act CVIII of 2001 on Electronic Commerce Services and Certain Issues of Information Society Services (hereinafter: Elker tv.): the service provider may process personal data that are technically indispensable for providing the service. Where other conditions are equal, the service provider must choose and operate the tools used for providing information society services in such a way that personal data are processed only if this is absolutely necessary for the provision of the service and for the fulfillment of other purposes specified by law, and even in such cases only to the extent and for the duration necessary.)

DATA PROCESSING RELATED TO THE USE OF THE CUSTOMER SERVICE ASSISTANT (MOLIN AI)

1. The fact of data processing, the scope of processed data and its purpose:

Personal Data Purpose of Data Processing

Last name, first name	Identification, contact, customer identification
E-mail address	Contact, sending responses, sending notifications related to handling user inquiries
Telephone number (if provided)	Contact and further customer service handling
Content of the user’s question or complaint	Fast, efficient and automated handling of user questions and complaints, providing customer support
Time of communication	Performing technical operations and incident management
Technical data generated during communication (IP address, browser information)	Technical operations and incident management

2. Data subjects: all data subjects who use the customer service assistant (Molin AI) on the website.

3. Duration of data processing: data are stored for 1 year after the completion of the case, unless the data subject requests deletion earlier.

4. Persons authorized to access the data: the data may be processed exclusively by authorized employees of the Data Controller and by data processors in accordance with this Notice.

5. Legal basis of data processing: the voluntary consent of the Data Subject, Article 6(1)(a) GDPR. The Data Subject has the right to withdraw their consent at any time; however, such withdrawal shall not affect the lawfulness of processing carried out prior to the withdrawal.

NEWSLETTER, DIRECT MARKETING (DM) ACTIVITY

1. Pursuant to Section 6 of Act XLVIII of 2008 on the Basic Requirements and Certain Restrictions of Economic Advertising Activities, the User may give prior and explicit consent for the Service Provider to contact them with promotional offers and other messages using the contact details provided during registration.

2. Furthermore, the Customer may consent, taking into account the provisions of this Notice, to the Service Provider processing the personal data necessary for sending promotional offers.

3. The Service Provider does not send unsolicited advertising messages, and the User may unsubscribe from receiving such messages free of charge, without limitation and without providing any justification. In this case, the Service Provider shall delete all personal data necessary for sending advertising messages from its records and will not contact the User with further promotional offers. The User may unsubscribe from advertisements by clicking the link included in the message.

4. The fact of data collection, the scope of processed data and the purpose of data processing:

Personal Data Purpose of Data Processing

Last name, first name, e-mail address	Identification, enabling subscription to the newsletter, sending newsletters.
Time of subscription	Performing a technical operation.
IP address at the time of subscription	Performing a technical operation.

5. Data subjects: all data subjects who subscribe to the newsletter.

6. Purpose of data processing: sending electronic messages containing advertisements (e-mail, push messages) to the data subject and providing information about current news, products, promotions, new features, etc.

7. Duration of data processing, deadline for deletion of data: data processing continues until the withdrawal of the consent declaration, i.e., until the data subject unsubscribes. The Data Controller shall inform the data subject electronically about the unsubscription and deletion from the newsletter mailing list in accordance with Article 19 of the GDPR.

8. Persons authorized to access the data, recipients of personal data: personal data may be processed by the sales and marketing employees of the Data Controller in compliance with the above principles.

9. The data subject may unsubscribe from the newsletter at any time, free of charge.

10. Legal basis of data processing: the consent of the data subject, pursuant to Article 6(1)(a) GDPR, Section 5 (1) of the Infotv., and Section 6 (5) of Act XLVIII of 2008 on the Basic Requirements and Certain Restrictions of Economic Advertising Activities.

The advertiser, advertising service provider or publisher of the advertisement may maintain a register of the personal data of persons who have provided their consent within the scope specified in the consent declaration. The data recorded in this register concerning the recipient of the advertisement may be processed only in accordance with the consent declaration and until its withdrawal, and may be transferred to third parties only with the prior consent of the data subject.

11. Please note that:

• data processing is based on **your consent**;
• you are required to provide personal data if you wish to receive newsletters from us;
• failure to provide such data will result in our inability to send newsletters to you.

COMPLAINT HANDLING

The fact of data collection, the scope of processed data and the purpose of data processing:

Personal Data Purpose of Data Processing

Last name and first name	Identification and contact.
E-mail address	Contact.
Telephone number	Contact.
Billing name and address	Identification and handling quality complaints, questions and issues related to the ordered products.

Data subjects: all data subjects who make purchases (order services) on the website and who submit quality complaints or lodge complaints.

Duration of data processing, deadline for deletion of data: if the complaint is submitted by a person qualifying as a consumer, the Data Controller is obliged to retain the report taken about the complaint and a copy of the response for three years, pursuant to Section 17/A (7) of Act CLV of 1997 on Consumer Protection.

Persons authorized to access the data, recipients of personal data: personal data may be processed by the sales and marketing employees of the Data Controller in accordance with the above principles.

Legal basis of data processing: pursuant to Article 6(1)(c) GDPR, processing is necessary for compliance with a legal obligation to which the Data Controller is subject, based on Section 17/A (5) of Act CLV of 1997 on Consumer Protection.

SOCIAL MEDIA PLATFORMS

Pursuant to Articles 12 and 13 of the GDPR and the Act CXII of 2011 on the Right to Informational Self-Determination and Freedom of Information, the following information must be defined regarding data processing on social media platforms:

• the fact of data collection,

• the scope of data subjects,

• the purpose of data collection,

• the duration of data processing,

• the persons authorized to access the data,

• the description of the data subjects’ rights related to data processing.

Fact of data collection and scope of processed data:
the name registered on social media platforms such as Facebook / Google+ / Twitter / Pinterest / YouTube / Instagram, etc., and the user’s public profile picture.

Data subjects:
all data subjects who are registered on Facebook / Google+ / Twitter / Pinterest / YouTube / Instagram, etc., and who have “liked” the Service Provider’s social media page or any of the Data Controller’s posts.

Purpose of data collection:
sharing, liking, following or promoting certain content elements, products, services, promotions, or the social media page itself on social media platforms.

Duration of data processing, deadline for deletion of data, persons authorized to access the data and the description of the data subjects’ rights:
the data subject may obtain information about the source of the data, the processing of the data, the method of transfer and the legal basis on the respective social media platform. Since data processing takes place on social media platforms, the duration of data processing, the method of processing, and the possibilities for deletion and modification of the data are governed by the rules of the respective social media platform.

Legal basis of data processing:
the voluntary consent of the data subject to the processing of their personal data on social media platforms.

 

DATA PROCESSORS ENGAGED

Hosting Service Provider

1. Activity performed by the Data Processor: Hosting services

2. Name and contact details of the Data Processor:

Név:	Challenger-Solution-it Kft.
Székhely:	3000 Hatvan, Madách utca 10/A
E-mail:	info@challengerit.hu
Telefon:	+36 30 506 1132

 

3.     Scope of data processing and categories of data processed:

4. Categories of data subjects: All individuals using the services of the website, as well as all users registered on the website or placing an order.

5. Purpose of data processing: To ensure the availability and proper operation of the website (hosting services).

6. Duration of data processing and deadline for data deletion: Data processing shall continue until the termination of the agreement between the Service Provider and the Hosting Service Provider, or until the data subject submits a request for deletion to the Hosting Service Provider.

7. Legal basis for data processing: The consent of the User pursuant to Section 5(1) of Act CXII of 2011 on Informational Self-Determination and Freedom of Information (Infotv.), Article 6(1)(a) of the GDPR, and Section 13/A(3) of Act CVIII of 2001 on certain issues of electronic commerce services and information society services.

Delivery

Name: DPD Hungary Kft

Registered seat: Budapest, Váci út 33, 1134

 

Fact of data processing and scope of processed data:
shipping name, shipping address, telephone number, e-mail address.

Data subjects:
all data subjects requesting home delivery.

Purpose of data processing:
delivery of the ordered product to the customer.

Duration of data processing, deadline for deletion of data:
until the completion of the home delivery process.

Legal basis of data processing:
pursuant to Article 6(1)(b) GDPR, processing is necessary for the performance of a contract to which the data subject is a party or in order to take steps at the request of the data subject prior to entering into a contract.

 

Online Payment

Activity performed by the Data Processor:
Online payment processing.

Name and contact details of the Data Processor:

For Hungary and Slovakia:

Name:
OTP Mobil Szolgáltató Kft

Registered seat:
1093 Budapest, Közraktár u. 30–32.

Contact:
ugyfelszolgalat@simple.hu

Customer service:
+36 1 3666 611

Fact of data processing and scope of processed data:
billing name, billing address, e-mail address.

Data subjects:
all data subjects requesting online payment.

Purpose of data processing:
processing online payments, confirming transactions, and performing fraud monitoring (prevention of fraudulent activities) in order to protect users.

Duration of data processing, deadline for deletion of data:
until the completion of the online payment process.

Legal basis of data processing:
pursuant to Article 6(1)(b) GDPR, processing is necessary for the performance of a contract to which the data subject is a party or in order to take steps at the request of the data subject prior to entering into a contract.

 

Website Operation

Activity performed by the Data Processor:
website operation (monitoring, technical updates, development of security systems, other developments, and maintenance tasks).

Name and contact details of the Data Processor:

Name:
Challenger-Solution-it Kft.

Registered seat:
3000 Hatvan, Madách utca 10/A

E-mail:
info@challengerit.hu

3. Fact of data processing and scope of processed data:
all personal data provided by the data subject.

Data subjects:
all data subjects using the services of the website or who have registered on the website or placed an order.

Purpose of data processing:
operation of the website (development, monitoring, bug fixes).

Duration of data processing, deadline for deletion of data:
until the termination of the agreement between the Service Provider and the website operator, or until the data subject submits a deletion request to the website operator.

Legal basis of data processing:
the consent of the User, pursuant to Section 5 (1) of the Infotv., Article 6(1)(a) GDPR, and Section 13/A (3) of Act CVIII of 2001 on Electronic Commerce Services and Certain Issues of Information Society Services.

 

Accounting Tasks and Invoicing

Activity performed by the Data Processor:
Accounting tasks and invoicing.

Name and contact details of the Data Processor:

Name:
Hoppline Kft.

Registered seat:
1141 Budapest, Szugló utca 130.

E-mail:
b2b@hoppline.hu

The Service Provider uses a so-called accounting scoring software, which is provided by the following data processor:

Name:
QLM Software Support Solutions Kft.

Registered seat:
2045 Törökbálint, Torbágy u. 14

E-mail:
info@qlm.hu

Phone:
+36 23 800 420

Fact of data processing and scope of processed data:
name, billing name, billing address.

Data subjects:
all data subjects placing orders on the website.

Purpose of data processing:
issuing electronic invoices and performing accounting tasks.

Duration of data processing, deadline for deletion of data:
8 years, pursuant to Section 169 (2) of Act C of 2000 on Accounting.

Legal basis of data processing:
pursuant to Article 6(1)(c) GDPR, processing is necessary for compliance with a legal obligation to which the Data Controller is subject.

The Data Controller informs the Data Subjects that a request for the exercise of the right to erasure (“right to be forgotten”) does not have to be fulfilled if the processing of personal data is necessary for compliance with a legal obligation requiring such processing.

DM / Newsletter Sending

Activity performed by the Data Processor:
Provision of DM/newsletter sending software (Webgalamb and MailChimp).

Names and contact details of the Data Processors:

Name:
CREON HEROES Zrt.

Registered seat:
5561 Békésszentandrás, Dr. Dunay Alajos u. 1.

Name:
Rocket Science Group LLC.

Registered seat:
675 Ponce de Leon Avenue Northeast, Suite 5000
Atlanta, GA 30308-2172
United States

3. Fact of data processing and scope of processed data:
Name, e-mail address.

4. Data subjects:
all users who have subscribed to the newsletter or have given prior consent to the processing of their data for direct marketing activities.

5. Purpose of data processing:
sending direct marketing materials and newsletters to the data subjects.

6. Duration of data processing, deadline for deletion of data:
until the termination of the agreement between the Service Provider and the software provider, or until the data subject submits a deletion request.

7. Legal basis of data processing:
pursuant to Article 6(1)(a) GDPR, the consent of the Data Subject, Section 5(1) of the Infotv., and Section 6 of Act XLVIII of 2008 on the Basic Requirements and Certain Restrictions of Commercial Advertising Activities.

Banking Services

Activity performed by the Data Processor:
Provision of full banking services.

Name and contact details of the Data Processor (with regard to Hungary):

Name:
UniCredit Bank Hungary Zrt.

Registered seat:
1052 Budapest, Szabadság tér 5–6.

Phone number:
+36 1 325 3200

Fact of data processing and scope of processed data:
Billing name, billing address, e-mail address, bank account number, date of payment, transaction identifier.

Data subjects:
all data subjects requesting payment by bank card.

Purpose of data processing:
processing bank card payments, confirmation and execution of transactions.

Duration of data processing, deadline for deletion of data:
in accordance with the applicable legal requirements governing banking and financial transaction records.

Legal basis of data processing:
pursuant to Article 6(1)(b) GDPR, the processing is necessary for the performance of a contract to which the data subject is a party, or in order to take steps at the request of the data subject prior to entering into a contract.

Other Data Processors Applicable to All Countries

IBANFIRST SA
Registered seat: Belgium, Brussels, 1053, 350 Avenue Louise
E-mail: hellohungary@ibanfirst.com
Phone: +36 1 700 8978

Wise Europe SA
Registered seat: Avenue Louise 54, Room S52, Brussels, Belgium
E-mail: privacy@wise.com

Revolut Bank UAB
Registered seat: Konstitucijos ave 21B, Vilnius, 08130, Republic of Lithuania
Contact: +44 203 322 8352

Online / Cloud Storage Providers

Dropbox UK Online LTD.
Registered seat: United Kingdom, London, EC2N 4AG,
8th Floor, 100 Bishopsgate

Microsoft Ireland Operations Limited (OneDrive)
Registered seat: Sir John Rogerson’s Quay, Street 70/2, Dublin, Ireland

Google LLC (formerly Google Inc., Google Drive)
1600 Amphitheatre Parkway, Mountain View, California 94043, USA

Any transfer of personal data outside the European Economic Area (EEA) may only take place in accordance with the Standard Contractual Clauses (“SCC”) adopted by the European Commission, thereby ensuring the lawful transfer of personal data at all times.

For the Google Cloud service, the Standard Contractual Clauses are available at the following link:
https://cloud.google.com/terms/eu-model-contract-clause

For the OneDrive service, the Standard Contractual Clauses are available at the following link:
https://docs.microsoft.com/en-us/compliance/regulatory/offering-eu-model-clauses

For the Dropbox service, the Standard Contractual Clauses are available at the following link:
https://assets.dropbox.com/documents/en-us/legal/eu-standard-clauses-dfb-011017.pdf

COOKIES

During the visit to the Data Controller’s website, a small data package, the so-called cookie, may be placed on the computer of the Data Subject. Some cookies are essential for the proper functioning of the Website, while others collect information about the use of the site in order to improve the user experience. Certain cookies disappear when the browser is closed, while others remain on the computer for a longer period of time. The purpose of cookies is to ensure the highest possible level of operation of the given website and to improve the user experience.

The User is able to delete cookies from their own computer and may also configure their browser to automatically block the use of cookies. By disabling the use of cookies, the User acknowledges that without cookies the operation of the given website may not be fully functional.

The Data Controller uses the following cookies on its Website:

a) Cookies necessary for the session

Session cookies are necessary for browsing the website and using its functions, and they guarantee the proper and secure operation of the website. Without these cookies the website cannot function properly, therefore they are used throughout the entire session. The use of these cookies does not require the separate consent of the Data Subject.

Legal basis: the legitimate interest of the Data Controller.

The session cookies used by the website are as follows:

Cookie typeLegal basis for data processingDuration of data processingScope of processed data

Session cookies	Section 13/A (3) of Act CVIII of 2001 on Electronic Commerce Services and Certain Issues of Information Society Services (Elker tv.)	Until the end of the relevant visitor session	connect.sid

b) Cookies analyzing user activity

With the help of cookies analyzing user activity, the Data Controller collects information about the website usage habits of the Data Subject in order to further improve and develop the website. These cookies are applied only with the consent of the Data Subject.

Legal basis: the consent of the Data Subject.

c) Analytical Cookies

The Data Controller uses analytical cookies in order to learn about the usage habits of visitors to the Website. In this process, the Data Controller collects information about the pages viewed, the type of platform used by the User, as well as the date and time of activities. The Data Controller also collects information about how the User arrived at the Website and when the User left it. With the help of analytical cookies, the Data Controller also gathers information about the effectiveness of advertisements or communications placed on the Website in order to ensure that interesting and relevant content can be provided to the User in the future.

Legal basis: the consent of the Data Subject.

d) Commercial Cookies

The Data Controller uses commercial cookies on the Website for the display of online advertisements in order to show personalized advertisements to the User. Commercial cookies also indicate whether the User has viewed an advertisement and how long the User viewed it.

Legal basis: the consent of the Data Subject.

e) When the User accesses the Website, the Data Controller records the IP address of the User in connection with the provision of the service, based on the legitimate interest of the Data Controller and for the purpose of ensuring the lawful provision of the service (for example, in order to filter unlawful use or unlawful content), even without the separate consent of the User.

If the User does not wish to allow the use of cookies, they may partially or completely disable them or modify the cookie settings in their internet browser settings. Instructions regarding the management of cookies are available for the following browsers at the links below:

• Google Chrome:
  https://support.google.com/chrome/answer/95647?hl=hu

• Firefox:
  https://support.mozilla.org/hu/kb/sutik-engedelyezese-es-tiltasa-amit-weboldak-haszn

• Microsoft Internet Explorer:
  https://support.microsoft.com/hu-hu/help/17442/windows-internet-explorer-delete-manage-cookies

• Apple Safari:
  https://help.apple.com/safari/mac/8.0/#/sfri11471

• Opera:
  http://help.opera.com/Windows/10.20/hu/cookies.html

Further information regarding the management of cookies can be found in the “Help” function of the browser.

f) Technical Cookies Used by the Customer Service Assistant (Molin AI)

Technical cookies essential for the operation of the customer service assistant available on the Website (Molin AI) are used. These cookies solely ensure the proper functioning of the chat window and do not store personally identifiable data in the long term. Their use does not require separate consent.

Legal basis: the legitimate interest of the Data Controller, pursuant to Article 6(1)(f) GDPR.

USE OF GOOGLE ADWORDS CONVERSION TRACKING

The Data Controller uses the “Google AdWords” online advertising program, and within its framework also uses the Google conversion tracking service. Google conversion tracking is an analytics service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”).

When a User reaches a website through a Google advertisement, a cookie necessary for conversion tracking is placed on the User’s computer. These cookies have a limited validity period and do not contain any personal data, therefore the User cannot be identified by them.

When the User browses certain pages of the website and the cookie has not yet expired, both Google and the Data Controller can see that the User has clicked on the advertisement.

Each Google AdWords customer receives a different cookie, therefore they cannot be tracked through the websites of other AdWords customers.

The information obtained through the conversion tracking cookies is used to create conversion statistics for AdWords customers who choose conversion tracking. Customers are informed about the number of users who clicked on their advertisement and were redirected to a page equipped with a conversion tracking tag. However, they do not receive information that would allow them to identify any individual user.

If the User does not wish to participate in conversion tracking, they may refuse it by disabling the installation of cookies in their browser settings. In this case, the User will not be included in the conversion tracking statistics.

Further information and Google’s privacy policy are available at the following website:
www.google.de/policies/privacy/

USE OF GOOGLE ANALYTICS

This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, which are text files stored on the User’s computer and help analyze how the website is used by the User.

The information generated by cookies relating to the User’s use of the website is usually transmitted to and stored on a Google server in the United States. With the activation of IP anonymization on the website, Google shortens the User’s IP address in advance within Member States of the European Union or in other states that are parties to the Agreement on the European Economic Area.

The full IP address is transmitted to a Google server in the USA and shortened there only in exceptional cases. On behalf of the operator of this website, Google will use this information to evaluate how the User uses the website, to compile reports on website activity for the website operator, and to provide further services relating to website and internet usage.

Within the scope of Google Analytics, the IP address transmitted by the User’s browser will not be combined with other data held by Google.

The User may prevent the storage of cookies by selecting the appropriate settings in their browser; however, please note that in this case it may not be possible to use all the functions of this website in full. The User may also prevent Google from collecting and processing data generated by cookies relating to the User’s use of the website (including the IP address) by downloading and installing the browser plug-in available at the following link:

https://tools.google.com/dlpage/gaoptout?hl=hu

CUSTOMER RELATIONS AND OTHER DATA PROCESSING

If any questions arise during the use of the services of the Data Controller, or if the Data Subject encounters a problem, the Data Subject may contact the Data Controller through the methods provided on the website (telephone, e-mail, social media platforms, etc.).

The Data Controller stores incoming e-mails, messages, and data provided via telephone, Facebook, or other channels, together with the name and e-mail address of the inquirer and other voluntarily provided personal data, for 3 years from the date of receipt of the complaint, in accordance with Section 17/A (7) of Act CLV of 1997 on Consumer Protection.

Information regarding data processing not listed in this notice will be provided at the time the data is collected.

In the case of exceptional requests from authorities, or requests from other bodies based on legal authorization, the Data Controller is obliged to provide information, disclose or transfer data, or make documents available.

In such cases, the Data Controller shall disclose only such personal data and only to the extent that is strictly necessary for achieving the purpose of the request, provided that the requesting authority has specified the exact purpose and scope of the requested data.

RIGHTS OF DATA SUBJECTS

1. Right to Transparent Information and Communication

The Data Controller shall take appropriate measures to provide the Data Subject with all information and communication relating to the processing of personal data in a concise, transparent, intelligible and easily accessible form, using clear and plain language, and in writing.

2. Right to Information and Access to Personal Data

At the time the personal data is obtained, the Data Controller shall provide the Data Subject with the following information:

• the identity and contact details of the Data Controller and its representative;

• the purpose of the intended processing of personal data and the legal basis for the processing;

• the identity of the person or organization involved in the transfer of the data;

• the period for which the personal data will be stored;

• the right of the Data Subject to request from the Data Controller access to personal data concerning them, rectification or erasure of such data, or restriction of processing concerning the Data Subject, and the right to object to processing as well as the right to data portability;

• the right to lodge a complaint with the supervisory authority;

• the right to withdraw consent at any time;

• whether the provision of personal data is based on a legal or contractual obligation, or is a prerequisite for entering into a contract, and whether the Data Subject is obliged to provide the personal data, as well as the possible consequences of failure to provide such data.

3. Right of Access of the Data Subject

The Data Subject has the right to obtain confirmation from the Data Controller as to whether or not personal data concerning them are being processed and, where that is the case, has the right to access the personal data and the following information.

4. Right to Rectification

The Data Subject has the right to obtain from the Data Controller, without undue delay, the rectification of inaccurate personal data concerning them and to request the completion of incomplete personal data.

5. Right to Erasure (“Right to be Forgotten”)

The Data Subject has the right to request that the Data Controller erase personal data concerning them without undue delay if one of the following grounds applies:

• the personal data are no longer necessary for the purposes for which they were collected or otherwise processed;

• the Data Subject withdraws consent on which the processing is based and there is no other legal ground for the processing;

• the Data Subject objects to the processing and there are no overriding legitimate grounds for the processing;

• the personal data have been processed unlawfully;

• the personal data must be erased for compliance with a legal obligation in Union or Member State law applicable to the Data Controller;

• the personal data were collected in relation to the offer of information society services.

The Data Controller informs Data Subjects that a request for erasure or the exercise of the right to be forgotten does not have to be fulfilled if the processing is necessary:

• for exercising the right of freedom of expression and information;

• for compliance with a legal obligation requiring processing of personal data or for the performance of a task carried out in the exercise of official authority;

• for reasons of public interest in the area of public health;

• for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes;

• for the establishment, exercise or defense of legal claims.

6. Right to Restriction of Processing

The Data Subject has the right to request that the Data Controller restrict processing where one of the following applies:

• the Data Subject contests the accuracy of the personal data, in which case the restriction applies for a period enabling the Data Controller to verify the accuracy of the personal data;

• the processing is unlawful and the Data Subject opposes the erasure of the data and instead requests the restriction of their use;

• the Data Controller no longer needs the personal data for the purposes of processing, but the Data Subject requires them for the establishment, exercise or defense of legal claims;

• the Data Subject has objected to processing; in this case the restriction applies for the period until it is determined whether the legitimate grounds of the Data Controller override those of the Data Subject.

7. Right to Data Portability

The Data Subject has the right to receive the personal data concerning them, which they have provided to the Data Controller, in a structured, commonly used and machine-readable format, and has the right to transmit those data to another Data Controller without hindrance from the Data Controller, where:

• the processing is based on the Data Subject’s consent; and

• the processing is carried out by automated means.

When exercising the right to data portability, the Data Subject also has the right to request the direct transfer of personal data between Data Controllers, where technically feasible.

8. Right to Object

The Data Subject has the right to object at any time, on grounds relating to their particular situation, to the processing of personal data concerning them, including profiling based on these provisions. In such a case, the Data Controller shall no longer process the personal data unless the Data Controller demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of the Data Subject, or for the establishment, exercise or defense of legal claims.

9. Automated Decision-Making in Individual Cases, Including Profiling

The Data Subject has the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning them or similarly significantly affects them.

Union or Member State law applicable to the Data Controller may restrict the rights set out in this section if such restriction respects the essence of fundamental rights and freedoms and constitutes a necessary and proportionate measure to safeguard the following:

• national security;

• national defense;

• public security;

• the prevention, investigation, detection or prosecution of criminal offences or the execution of criminal penalties, including protection against and prevention of threats to public security;

• other important objectives of general public interest of the Union or of a Member State, in particular important economic or financial interests of the Union or of a Member State, including monetary, budgetary and taxation matters, public health and social security;

• the protection of judicial independence and judicial proceedings;

• the prevention, investigation, detection and prosecution of breaches of ethics in regulated professions;

• monitoring, inspection or regulatory functions connected to the exercise of official authority;

• the protection of the Data Subject or the rights and freedoms of others;

• the enforcement of civil law claims.

During the operation of the customer service assistant (Molin AI), automated decision-making takes place, whereby the system automatically categorizes incoming user inquiries based on their content and prepares or directly provides responses. The purpose of automated decision-making is to ensure faster and more efficient customer service.

The Data Subject has the right to request human intervention, to express their point of view regarding the decision, and to contest the decision. Such requests may be submitted by the Data Subject through the Data Controller’s customer service channels.

TIME LIMIT FOR TAKING ACTION

The Data Controller shall inform you without undue delay, but in any case within 1 month of receipt of the request, of the measures taken in response to the above requests.

Where necessary, this period may be extended by an additional 2 months. The Data Controller shall inform you of any such extension within 1 month of receiving the request, together with the reasons for the delay.

If the Data Controller does not take action on your request, the Data Controller shall inform you without delay, but no later than within one month of receipt of the request, of the reasons for not taking action and of the possibility of lodging a complaint with a supervisory authority and seeking a judicial remedy.

SECURITY OF DATA PROCESSING

The Data Controller and the Data Processor shall implement appropriate technical and organizational measures in order to ensure a level of data security appropriate to the risk, taking into account the state of the art, the costs of implementation, the nature, scope, circumstances and purposes of the processing, as well as the varying likelihood and severity of the risk to the rights and freedoms of natural persons.

Such measures may include, where appropriate:

• pseudonymisation and encryption of personal data;

• ensuring the ongoing confidentiality, integrity, availability and resilience of processing systems and services used for processing personal data;

• the ability to restore the availability of and access to personal data in a timely manner in the event of a physical or technical incident;

• a procedure for regularly testing, assessing and evaluating the effectiveness of technical and organizational measures implemented to ensure the security of data processing.

DATA PROTECTION INCIDENTS AND LEGAL REMEDIES

If an event occurs that results in the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or unauthorized access to personal data transmitted, stored or otherwise processed (Data Protection Incident), the Data Controller undertakes to notify the National Authority for Data Protection and Freedom of Information without undue delay and, where feasible, no later than 72 hours after becoming aware of the data protection incident, as the competent supervisory authority.

National Authority for Data Protection and Freedom of Information (NAIH)
Address: 1055 Budapest, Falk Miksa utca 9–11.
Phone: +36-1-391-1400
E-mail: ugyfelszolgalat@naih.hu
Website: www.naih.hu

The notification obligation does not apply if the data protection incident is unlikely to result in a risk to the rights and freedoms of natural persons.

If the data protection incident is likely to result in a high risk to the rights and freedoms of natural persons, the Data Controller shall inform the Data Subject about the data protection incident without undue delay, and the notification shall clearly and comprehensibly describe the nature of the data protection incident.

If the Data Controller causes damage to another person by unlawful processing of personal data or by breaching the requirements of data security, the Data Controller shall be liable for compensation. If such conduct infringes the personality rights of the Data Subject, the Data Subject may claim compensation for non-pecuniary damages.

The Data Controller shall be exempt from liability for damages and the obligation to pay compensation if it proves that the damage or the infringement of the Data Subject’s personality rights was caused by an unavoidable reason beyond the scope of data processing.

The Data Subject may exercise their rights through the following contact details:

Name: Hoppline Kft.
Registered seat: 1141 Budapest, Szugló utca 130.
E-mail: b2b@hoppline.hu

For legal remedies, the Data Subject may contact the following authority:

National Authority for Data Protection and Freedom of Information
Address: 1055 Budapest, Falk Miksa u. 9–11.
Phone: +36-1-391-1400
E-mail: ugyfelszolgalat@naih.hu
Website: www.naih.hu

In the event of a violation of their rights, the Data Subject is entitled to seek legal remedy before a court. The adjudication of the case falls within the competence of the regional court (törvényszék) and proceedings may also be initiated before the regional court having jurisdiction over the Data Subject’s place of residence.

A list and contact details of the regional courts are available at the following link:
http://birosag.hu/torvenyszekek

FINAL PROVISIONS

During the preparation of this Notice, the following legal regulations were taken into consideration:

• Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR);

• Act CXII of 2011 on Informational Self-Determination and Freedom of Information (Infotv.);

• Act CVIII of 2001 on Electronic Commerce Services and Certain Issues of Information Society Services (Elker tv.);

• Act CLV of 1997 on Consumer Protection (Fgytv.);

• Act XLVIII of 2008 on the Basic Requirements and Certain Restrictions of Commercial Advertising Activities;

• Act XLVII of 2008 on the Prohibition of Unfair Commercial Practices Against Consumers;

• Act XC of 2005 on Electronic Freedom of Information;

• Act C of 2003 on Electronic Communications (in particular Section 155);

• Opinion No. 16/2011 on the EASA/IAB Recommendation on Best Practice for Online Behavioural Advertising;

• The recommendation of the National Authority for Data Protection and Freedom of Information on the data protection requirements of prior information.

The effective date of the amendment of this Notice:
6 March 2026

Budapest, 6 March 2026

Hoppline Kft.